WHO WE ARE Texas Workforce Commission connects people with careers across the state. The Administrative Assistant I is an in-office position at our State Office location in Austin on the north lawn of the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

The selected applicant must be able to work at 101 E. 15th Street in Austin, Texas, and be able to work 8:00 a.m. to 5:00 p.m.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE You have strong communication skills and attention to detail with the ability to handle multiple priorities while meeting strict deadlines.

WHAT YOU WILL DO As an intake team member, work primarily administering clerical support for the Appeals Department across the state. The Appeals Department holds and hear first level appeals from the original determination in disputed claims for unemployment insurance benefits under the Texas Unemployment Compensations Act; and disputed claims for unemployment insurance under specific federal programs. Upon request the Appeals Department may also be called upon to hold other special hearings. The hearings are mandated by state law and are to be held in a fair and impartial manner. Performs entry-level administrative support work for the State Office Appeals Department of the Texas Workforce Commission. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

• Perform routine entry level administrative support work for the State Office Appeals Department of the Texas Workforce Commission.
• Update UI Appeal decisions by entering the statistical data supplied by hearing officers on the summary sheets in the decision update screens.
• Use personal computer (PC) to process case documents, research and enter data, and request additional documents.
• Process and distribute incoming and outgoing mail, fax and email within established time frame.
• Process digital information with CDs or digital storage devices, copy recordings as requested; type letters and keep daily log of all completed and pending request.
• May involve lifting and carrying up to 40 pounds of files and documents.
• Prepare, generate and distribute reports and correspondences for the department in a timely manner.
• May include data entry into various databases.
• Occasional overtime as needed to perform the assigned duties.
• Perform other duties as assigned, which may include cross training to assist other units as need arises.

• Six months of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records, and reports.
• Relevant academic credits may be applied toward experience qualifications for this position.
• Acceptance into a TWC Internship, TWC Apprenticeship, or current participation in a TWC approved high school career and technical education program will satisfy the minimum qualifications.

• Demonstrated proficiency with numeric ten-key
• Demonstrated data entry experience using a PC or other database.
• Demonstrated experience in filing and/or mailing documents.
• Good interpersonal skills to communicate with internal and external customers.
• Ability to work in a fast-paced environment with emphasis on accuracy.

• A Family Friendly Certified Workplace.
• Competitive salary: $2,772.36/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at

VETERANS: Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.