Job Description

Immediately Hiring Bell Staff, Austin TX

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? The Bell Staff greets and creates a welcoming atmosphere for our customers and clients at our hotel locations. If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!

We are seeking a candidate who can move across a Bell Staff, Door Person & House Car Driver role.

*A drivers license is required for this role.

Why LAZ Parking?

• Immediately Hiring!
• Compensation: $14-$18/hr
• Full-time & Part-time opportunity
• Flexible scheduling
• Team Atmosphere
• Growth Opportunities
• Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
• Competitive salary

Principal Job Duties:

• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Assist in locating guest’s lost luggage or packages.
• Correctly tag, store and retrieve luggage from luggage storage room.
• Identify and explain hotel facilities and features of assigned room.
• Identify fire exit closest to guest’s room and explain safety feature of assigned room.
• Demonstrate use of room key to the guest.
• Place guest luggage inside room, on luggage racks and hang any hanging items.
• Maintain accurate log record of guest calls for Bell assistance.
• Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Remain in assigned postposition, maintaining correct stance.
• Retrieve guest dry cleaning/laundry from their rooms and deliver to the laundry department
• Ensure bell carts are always polished.
• Assist concierge with directions and information questions.
• Pick up Concierge phone during peak times.
• Ensure Five Star/Five Diamond standards are met (where applicable).
• Must work with or without supervision.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide Concierge service when Concierge is unavailable or busy helping other guests.
• Assist in other Front Office areas as assigned.

Education:

• High school diploma or GED required.

Experience:

• Strong customer service experience.
• Hotel industry experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek.
• Excellent team building and interpersonal skills.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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