The candidate will primarily work with specific customer accounts to maintain relationships and provide outstanding customer service. Responsibilities include handling customer service calls via phone, email, or fax, and addressing inquiries such as shipment and billing questions. The role involves building strong relationships with customers, eventually knowing them on a first-name basis.
Responsibilities
Maintain and develop strong relationships with customer accounts.
Handle customer service calls via phone, email, or fax.
Address inquiries related to shipments and billing.
Utilize computer software for extensive data entry.
Take orders and enter them into the system accurately.
Essential Skills
Proven customer service skills.
Strong experience with MS Excel and Microsoft Office.
Proficiency in data entry using computer software.
Order taking and order entry experience.
Additional Skills & Qualifications
High school diploma.
Work Environment
The position operates Monday through Friday, from 8:30 AM to 4:30 PM, totaling a 37.5-hour work week. The company maintains a business casual dress code and features a small, open office layout where everyone shares a large office space with individual desks. There is potential for growth within the company, both in terms of salary and responsibilities.
Pay and Benefits
The pay range for this position is $16.00 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hopewell Junction, NY.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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