Job Description

Job Description

Job Description

Salary:

About American State Bank:

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

This position will be responsible for supporting the strategy and deployment of ASBs digital banking service. To be successful in this role this position will need to maintain a well-developed knowledge of bank products and services offered and demonstrate sound judgment and decision-making skills. This position will be expected to collaborate with other bank departments to enhance the overall customer experience.

Count On To:

• Provide stellar customer service.
• Oversee the execution and ongoing support of new products or services in digital banking.
• Responsible for servicing and maintaining a variety of online business services relationships including online business banking support, ACH, electronic payments, online bill payment, etc.
• Provide resolution for issues received via phone, email, face-to-face, or instant messaging in a professional, timely and accurate manner.
• Support the roll-out of new features and applications.
• Keep up to date with evolving online and technology trends, explore new and effective product enhancements and propose to senior management.
• Understand and research payment trends and opportunities for our customers. Understand ACH rules.
• Develop an intimate understanding of customer needs and building solutions to meet these needs. Lead customer development activities in these areas.
• Allocate team resources and digital resources to effectively serve the customers.
• Sell our deposit, payment and digital services and accounts to customers, specifically commercial customers.
• Establish training for payment operations personnel enterprise-wide.

Knowledge And Skills:

• Bachelors degree in related field.
• Minimum of 5 years of professional experience.
• Banking or financial services experience preferred.
• Ability to keep abreast of new technological developments and evaluate the banks strategic reaction to each.
• Ability to multi-task and work on a variety of projects throughout the day.
• Must be willing to undertake challenging tasks and provide solutions for complex problems.
• Must be self-motivated, independent, and a demonstrated leader who is capable of giving and receiving constructive feedback.
• Strong business acumen, and the ability to lead effectively in all phases of the company.

Benefits

Healthcare (medical, vision, dental)

Competitive Compensation

Community Involvement Incentives

Paid Vacation & Sick leave

Paid Holidays

Paid Maternity & Parental Leave

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Our Values

Integrity

Dedicated

Community

Caring

Innovative

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