Job Description

Homeless Shelter Associate

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We are seeking a compassionate and motivated Homeless Shelter Associate to join our team. In this role, you will be responsible for providing direct support to shelter guests, ensuring a safe and clean environment, and assisting with the daily operations of the shelter.

We currently have a third shift full-time position available in our Byrne Family shelter which accommodates up to 8 families. This position also provides support to Hixon Adult shelter which houses up to 20 individuals.

Haven shelter staff assist guests and visitors with a variety of needs, facilitate daily operations, conduct rounds on campus, and ensure the environment is safe, clean, and welcoming. They are able to build positive and supportive relationships and are respectful and accepting of people facing challenges in their lives. Reliability and punctuality are vitally important to ensure the smooth operation of the shelter.

Our benefits package includes employer-paid contribution up to 100% of healthcare premiums (medical, dental, vision), paid holidays, over 4 weeks of paid time off, life insurance, and 403(b) retirement plan with up to 3% employer match. We invest in the growth and development of our staff with a role-based, funded learning and development plan. Staff are encouraged to participate in staff-led committees to identify and advance organizational initiatives. All staff receive regular one-on-one supervision and participate in monthly staff meetings and trainings.

The pay rate for this position is $22.50 per hour including the $1.50/hour third shift differential. Schedule: 32-40 hours/week, 12:00 AM (midnight) to 8:30 AM. Schedule may include both weekdays and weekend days. This is an in-person role with very little opportunity for remote work.

Responsibilities

• Ensure shelter spaces including offices are safe, clean, and welcoming
• Perform shelter management activities including but not limited to: meal preparation; laundry; preparation of rooms for guests; restocking supplies; custodial tasks; clearing snow and sanding paths
• Conduct rounds on campus
• Complete written documentation of events at the end of the shift
• Coordinate with other team members to ensure the smooth operation of the shelter
• Attend team meetings and regular clinical supervision

Requirements

• Proven track record of reliability and punctuality
• Compassionate and empathetic attitude towards individuals experiencing homelessness, mental health or substance use challenges
• Willing to ask questions and seek help when needed
• Ability to focus on individual strengths, skills, and potential
• Team-player
• Works well in stressful situations including occasional crises
• Flexibility and adaptability
• Initiative, attention-to-detail, self-motivated
• Ability to build rapport with a variety of people
• Must be able to bend, move about, and lift up to 50 pounds
• Valid driver's license and driving record as specified in the Haven Vehicle Use Policy

Associate's or Bachelor's degree in Human Services or similar field preferred

Previous experience working in a shelter or social services setting preferred

First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by federal, state or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

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