Role: Mac IT Support Specialist
Location: Cupertino, CA (5 days a week on-site.)
Scope:
Provide technical support to employees and contractors in person
Provide high level of customer service and professionalism in accordance with policies, practices, and expectations
Diagnose and troubleshoot technical issues according to client’s expectations
Document issues, troubleshooting steps, and resolutions in ticketing system
Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS:
Excellent customer service skills
Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
Excellent English-language oral and written communication
skills
Excellent time management and multi-tasking skills
Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
Ability to maintain composure and customer-service focus in stressful situations
Motivation and ability to work as part of a distributed team
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
Experience troubleshooting macOS and iOS operating systems
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
Must have:
Customer Focus
Hardware Configuration/Distribution/Provisioning
iOS
Mac OS X
...About the job: Digital Marketing Director REMOTE Digital Marketing Director Calling all marketing gurus! A top law firm is seeking a creative, goal-oriented, and experienced professional to serve as their Digital Marketing Director . This role will be instrumental...
...therapeutic area (TA) disease state and product education and training to internal and external... ..., patients, care partners, consumers, community organizations, and advocacy partners.... ...degree required in Nursing or equivalent health care discipline such as Pharmacy....
...2021 Career growth opportunities What You'll Do: With more than 200 dishes made fresh from scratch every day, our prep cooks prepare and portion fresh ingredients and hundreds of prep recipes for use in our delicious dishes. Whether youre mastering our creamy...
...Job Description Job Description We are looking to hire a passionate Sommelier! WS New York is a restaurant and private club concept in Hudson Yards. WS New York has unparalleled access to the finest wines and spirits, world-class dining, and one-of-a-kind cultural...
...include: production paperwork verification; production floor checks; performing GMP and housekeeping audits; responsible for Team Member food safety training. Work activities are variable and require judgment to complete tasks such as setting priorities evaluating results...