Job Description

Overview

Job Title: Product Director, Salesforce CRM

Location: Denver, CO (Preferred) or US Remote

Employment Type: Contract-to-Hire

Compensation: $88/hr W2 (contract) | $183K annual target salary upon conversion

Schedule: MondayFriday, working Mountain Time hours | Quarterly travel to Denver required

We are seeking a highly experienced and strategic Product Director to lead our Salesforce CRM strategy. This role requires a proven track record of driving CRM transformation through a product-oriented delivery model. Youll combine business and technical expertise to define product vision, build scalable solutions, and deliver measurable outcomes across business development, customer engagement, and digital transformation.

Responsibilities

• CRM Product Strategy & Vision : Define and communicate the Salesforce CRM strategy, driving adoption across contact centers, business development, and stakeholder engagement.
• Market & Competitive Analysis : Conduct research to identify CRM opportunities, inform product decisions, and prioritize features with a forward-looking perspective.
• Product Lifecycle Management : Own the product lifecycle from ideation to launch, ensuring successful delivery in partnership with Salesforce technical teams and data integration functions.
• Customer Focus : Champion the user voice to continuously improve functionality, enhance customer experience, and articulate the art of the possible across Salesforce capabilities.
• Metrics & Outcomes : Define and measure performance through OKRs and KPIs; leverage insights to optimize product success.
• Stakeholder Engagement : Build strong relationships with cross-functional teams and senior leadership, ensuring clear communication and alignment of priorities.

Qualifications

• Bachelors degree in business, technology, or related field; advanced degree a plus.
• 48+ years in product management, including leadership roles.
• Salesforce product certifications and proven execution experience required.
• Demonstrated success in launching/managing CRM products in fast-paced environments.
• Strong collaboration, problem-solving, and communication skills.
• Experience with Agile development methodologies.

Preferred Skills

• Industry experience in healthcare, retail, or technology.
• Familiarity with Salesforce suite (Data Cloud, Marketing Cloud, Experience Cloud, Agentic AI, Einstein AI).
• Knowledge of integrations, data management, automation tools, and contact center solutions (e.g., journey mapping).

How to apply

For immediate consideration, please send your resume to Alexis: alexis.may@gotoagile.com

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